IT Generalist

Community Care Network is looking for an Information Technology Generalist to join our team.

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through responsive, innovative and collaborative human services.

About the Role:

The IT Generalist is responsible for implementing and managing integrated hardware and software technologies solutions for a not-for-profit, community behavioral health and developmental disabilities agency in Rutland, Vermont. This position performs administrative and technical procedures on information technologies. The IT Generalist maintains documentation that covers the following functional areas (systems design, technology administration, network and software support). Duties include troubleshooting/diagnosing computer hardware & software issues and assisting with IT-related problems.

Principal Responsibilities:

  • Provide technical support for both hardware and software issues including VOIP
  • Setup and configure PCs, printers and phones for deployment
  • Setup new users as well as remove termed staff
  • Configure and maintain server hardware, network, backups systems and associated services
  • Implement security policies and protocols of the department
  • Maintain familiarity with installed software standards and procedures and provide technical guidance and training to staff
  • Maintain user account administration, file rights management and backup/recovery policies and procedures
  • Document support requests and resolutions in ticketing system
  • Create and maintain documentation for department procedures and policies
  • Assist department staff as needed.

Qualifications and Competencies:

  • Bachelor's degree in a related field with 2 years of relevant experience, or an equivalent combination of education and experience where the necessary competencies are achieved.
  • Knowledge of Azure Active Directory, Office 365, Sharepoint, and basic networking is preferred.
  • Strong organizational skills and is detail oriented
  • Ability to establish and maintain effective working relationships with staff and outside providers; including strong conflict-resolution skills, excellent communication skills (both oral and written), and strong customer service skills
  • Perform effectively in an environment with frequent changes and competing demands.
  • Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
  • *Successful completion of a criminal history background check after hire.

What's in it for YOU:

  • Salary Range: $50,000-$66,000
  • Comprehensive Benefit Package
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance
  • Career Training and Development
  • Tuition Discounts

CCN is an Equal Opportunity Employer.